Terms and conditions
Standard services ordered online or quoted projects: the applicable terms are identified before you commit.
For a standard service available to order online, dated terms are accessible before confirmation. For a quoted project, the applicable edition is identified in and attached to the quotation. A new edition does not change an order already concluded.
Conditions générales de vente et de prestations · Professionnels
Edition of 17 September 2026 · PDF, 123 pages, French
Read the PDFGeneral Terms and Conditions of Sale and Services · Professionals
Edition of 17 September 2026 · courtesy translation, the French text prevails
Read the PDFGeneral terms of sale · Consumers
Edition of 17 September 2026 · provided with every quotation addressed to a private individual
Request the documentChinese summary for suppliers
Edition of 17 September 2026 · information document, not contractual
Read the PDFRenoncer au contrat ici · withdraw from the contract here
Online withdrawal function for orders that carry a right of withdrawal (Article 22 of the professional terms, Article 4 of the consumer terms)
Open the pageVersion applicable to your order
For a standard service available to order online, dated terms are accessible before confirmation. For a quoted project, the applicable edition is identified in and attached to the quotation. A new edition does not change an order already concluded.
Second-hand machinery and work equipment
A machine bought second-hand outside the European Union is legally new when first placed on the European market. Sorva does not buy, sell or import such equipment; it only assists, as a broker, a client who buys and imports in its own name, after signing an information note.
Recycling
The unique identifiers issued to Sorva under extended producer responsibility schemes are published on this page and in the legal notice as soon as they are issued.
Use of this site
Standard services available online follow the displayed order confirmation process. Bespoke projects require a quotation. Text, visual identity and photographs are protected; reproduction requires permission.
Version history
- Edition of 17 September 2026 · in force
Opens the shop of services at displayed prices: orders concluded online and card payment (article 23), booking platforms (article 24), single services, studies, recurring assignments and milestone packages (articles D5 to D8), configurator discounts and launch pricing (article 6.3), transitional insurance notice (article 14.8). Applies to orders placed from its publication.
- Edition of 12 September 2026
Purchasing mandate restructured as a transparent mandate (the supplier invoices the client, Sorva invoices its fees only), higher liability caps with refunds outside the cap, completed personal-data regime, off-premises procedure, fourteen annexes. Applies to orders whose quotation refers to it.
- Edition of 11 September 2026
Complete overhaul, withdrawn on 12 September 2026 before any order, after an adversarial review; no order refers to it. Kept for the record.
- Edition of June 2026
General terms of service, brokerage mode only. Superseded; still governs engagements concluded under it.